Coalition Against Insurance
14th St. NW, Suite 200
Washington, DC 20005
202-393-7330
Toll free: 1-800-835-6422
Fax: 202-318-9189
E-mail: info@insurancefraud.org
www.InsuranceFraud.org
The Coalition Against Insurance Fraud is a national alliance of consumer groups, government agencies, and
insurance companies dedicated to combating all forms of insurance fraud through advocacy and public
information. It conducts research, develops public education programs and provides information on how to
avoid becoming a victim of insurance fraud.
Comcast Corporation
One Comcast Center
Philadelphia, 19103
Toll free: 1-800-266-2278
www.comcast.com
Congress Watch
215 Pennsylvania Ave., SE
Washington, DC 20003
202-546-4996
Fax: 202-547-7392
E-mail: congresswatch@citizen.org
www.citizen.org/congress
An arm of Public Citizen, Congress Watch works for consumer-related legislation, regulation, and policies in
such areas as health and safety, and campaign financing, and has publications available on the issues with
which it deals.
Consumer Action
221 Main Street, Ste. 480
San Francisco, CA 94105
415-777-9635 (Consumer Complaints)
213-623-8327 (Hotline)
TTY: 415-777-9456
Fax: 415-777-5267
E-mail: info@consumer-action.org
www.consumer-action.org
An education and advocacy organization specializing in credit, finance, and telecommunications issues,
Consumer Action offers a multi-lingual consumer complaint hotline, free information on its surveys of banks
and long-distance telephone companies, and consumer education materials in as many as eight languages.
Community-based organizations can receive these free publications in bulk.
Consumer Federation of America
(CFA)
I Street, Suite 200
Washington, DC 20006
202-387-6121
Fax: 202-265-7989
E-mail: cfa@consumerfed.org
www.consumerfed.org
CFA is a consumer advocacy and education organization. It currently represents consumer interests on
issues such as, telephone service, insurance and financial services, product safety, indoor air pollution, health
care, product liability, and utility rates. It develops and distributes studies of various consumer issues, as
well as consumer guides in book and pamphlet form. In addition, CFA publishes several newsletters.
Consumers Union
101 Truman Avenue
Yonkers, NY 10703-1057
914-378-2000
Fax: 914-378-2900
www.consumersunion.org
Consumers Union (CU), publisher of Consumer Reports®, is an independent, nonprofit testing and
information organization serving only consumers. We are a comprehensive source for unbiased advice about
products and services, personal finance, health and nutrition, and other consumer concerns. Since 1936, our
mission has been to test products, inform the public, and protect consumers. Our income is derived solely
from the sale of Consumer Reports® and our other services, and from noncommercial contributions, grants,
and fees. Staffers at the CU's Advocacy Offices listed below provide tools to consumers to make their
concerns heard by government and industry. They also testify before Federal and state legislative and
regulatory bodies, petition government agencies, emphasizing a national grass roots approach on behalf of
consumers. The Consumer Policy Institute, in Yonkers, NY, conducts research and education projects on
such issues as biotechnology, toxic air pollution, community right-to-know laws, and pesticides. See also:
Consumer Reports.
Consumer Policy Institute
914-378-2455
Fax: 914-378-2928
Washington DC Office
1101 17th Street NW, Suite 500
Washington, DC 20036
202-462-6262
Fax: 202-265-9548
Southwest Regional Office
506 West 14th, Ste. A
Austin, TX 78701-1643
512-477-4431
Fax: 512-477-8934
West Coast Regional Office
1535 Mission Street
San Francisco, CA 94103-2512
415-431-6747
Fax: 415-431-0906
Families USA
1201 New York Avenue NW
Suite 1100
Washington, DC 20005
202-628-3030
Fax: 202-347-2417
E-mail: info@familiesusa.org
www.familiesusa.org
A national, nonprofit membership organization committed to comprehensive reform of health and long-term
care, Families USA works to educate and mobilize consumers on healthcare issues. Families USA develops
and distributes reports and other materials on health and long-term care issues.
The Federation of American Consumers and
Travelers (FACT)
318 Hillsboro Ave.
PO Box 104
Edwardsville, IL 62025
Toll free: 1-800-USA-FACT
Toll free: 1-877-444-FACT
Fax: 618-656-5369
E-mail: cservice@usafact.org
www.usafact.org
FACT is a national not-for-profit consumer group that provides help to individuals and small
associations. FACT provides non-biased and non-partisan weekly Eye-on-Washington Reports direct from the
nation's capitol, no-strings-attached Disaster Aid, continuing education scholarships, community and
classroom grants, assistance for small business owners, travel discounts, and a Consumer Hotline/Library.
Funeral Consumers Alliance
33 Patchen Road
South Burlington, VT 05403
802-865-8300
Toll free: 1-800-765-0107
Fax: 802-865-2626
E-mail: info@funerals.org
www.funerals.org
Funeral Consumers Alliance is a nonprofit educational organization protecting a consumer's right to choose a
dignified, meaningful, affordable funeral. In addition to informing the public about their available options and
rights, FCA will assist in mediating complaints. There are more than 100 local affiliates around the country,
many of which work for better legislation, conduct funeral price surveys, and counsel members and the
general public.
Geico
One GEICO Plaza
Washington, DC 20076
Toll free: 1-800-861-8380
www.geico.com
Health Research Group (HRG)
20th St., NW
Washington, DC 20009
202-588-1000
E-mail: pcmail@citizen.org
www.citizen.org/hrg
A division of Public Citizen, HRG works for protection against unsafe foods, drugs, medical devices, and
workplaces, and advocates for greater consumer control over personal health decisions. A monthly Health
Letter and a monthly letter on prescription drugs are available.
Hearing Loss Association of
America
Woodmont Ave Suite 1200
Bethesda, MD 20814
301-657-2248
TTY: 301-657-2249
Fax: 301-913-9413
E-mail: info@hearingloss.org
www.hearingloss.org
The Hearing Loss Association of America is nonprofit serving the interests of consumers with hearing loss
through self help, advocacy and education. It offers publications on: hearing aids, cochlear implants, assistive
listening devices, Americans with Disabilities Act, employment, travel, lip-reading, education, parenting,
medical research, psychological stress and telephone and television strategies. Hearing Loss Association of
America holds annual conventions, fundraising walks, and publishes Hearing Loss Magazine.
Jump$tart Coalition for Personal Financial
Literacy
8th St., NW, Suite 300
Washington, DC 20006
202-466-8604
Toll free: 1-888-45-EDUCATE
Fax: 202-223-0321
E-mail: info@jumpstartcoalition.org
www.jumpstart.org
The Coalition's direct objective is to encourage curriculum enrichment to ensure that basic personal financial
management skills are attained during the K-16 educational experience.
Kids in Danger
116 West Illinois St., Suite 5E
Chicago, IL 60654
312-595-0649
Fax: 312-595-0939
E-mail: email@kidsindanger.org
www.kidsindanger.org
KID is a nonprofit organization dedicated to educating parents, training engineers, designers, and
manufacturers, and advocating for improvements in the safety of children's products.
The Medicare Rights Center
520 Eighth Ave.
North Wing, 3rd Floor
New York City, NY 10018
212-869-3850
212-869-3532
E-mail: info@medicarerights.org
www.medicarerights.org
The Medicare Rights Center is a national, nonprofit consumer service organization that works to ensure
access to affordable health care for older adults and people with disabilities through counseling and advocacy,
educational programs and public policy initiatives. Through phone hotlines, internet services, large volunteer
network and community programs they work with clients nationwide.
National Association of Consumer
Advocates
Rhode Island Avenue NW, Ste. 710
Washington, DC 20036
202-452-1989
202-452-0099
E-mail: info@naca.net
www.naca.net
NACA is a non-profit association of attorneys and consumer advocates committed to representing customers’
interests. Members are attorneys and legal scholars whose primary focus is the protection and
representation of consumers.
National Association of Consumer
Advocates
Rhode Island Ave. NW, Suite 710
Washington, DC 20036
202-452-1989
Fax: 202-452-0099
E-mail: info@naca.net
www.naca.net
NACA members represent consumers victimized by fraudulent, abusive and predatory business practices.
They are actively engaged in promoting a fair and open marketplace that forcefully protects the rights of
consumers, particularly those of modest means.
National Association of Consumer Agency Administrators (NACAA)
E-mail: nacaa@nacaa.net
www.nacaa.net
An association of the administrators of local, state, and Federal Government consumer protection agencies,
NACAA provides training programs, public policy studies and conferences, professional publications, and
other member services.
National Coalition for Consumer
Education
ational Consumers League
1701 K St., NW, Suite 1200
Washington, DC 20006
202-835-3323
Fax: 202-835-0747
www.nclnet.org
NCCE is a coalition coordinated by the National Consumers League. It develops and provides educational
materials and resources to consumer educators through a network of state coordinators. The coalition
sponsors LifeSmarts, a game-show competition open to all teens in the 9th through 12th grade.
National Community Reinvestment Coalition
(NCRC)
5th St., NW, Suite 900
Washington, DC 20005-2112
202-628-8866
Fax: 202-628-9800
E-mail: member@ncrc.org
www.ncrc.org
NCRC was founded in 1990 with the goal of ending discriminatory banking practices and increasing the flow of
private capital and credit into underserved communities across the country.
National Consumer Law Center
(NCLC)
throp Square, 4th Floor
Boston, MA 02111-1245
617-542-8010
Fax: 617-542 8028
E-mail: consumerlaw@nclc.org
www.consumerlaw.org
NCLC is an advocacy and research organization focusing on the needs of low-income and elderly consumers.
They concentrate on working for fairness in financial services, wealth building and financial health, a stop to
predatory lending and consumer fraud, and protection of basic energy and utility services. Limited resources
prevent the organization from responding to individual inquiries.
The National Consumer Protection Technical
Resource Center
2101 Kimball Ave.
PO Box 388
Waterloo, IA 50704-0388
Toll free: 1-877-808-2468
E-mail: info@smpresource.org
www.smpresource.org
The Center is funded by the U.S. Administration on Aging to support community based Senior Medicare
Patrol Programs (SMP). The SMP projects utilize the skills and expertise of retired professionals to educate
and empower communities to take an active role in the detection and prevention of healthcare fraud and
abuse, with a focus on the Medicare and Medicaid programs.
National Consumers League
1701 K St., NW, Suite 1200
Washington, DC 20006
202-835-3323
Fax: 202-835-0747
www.nclnet.org
Founded in 1899, the mission of the NCL is to protect and promote social and economic justice for
consumers and workers. The league is a nonprofit membership organization working for health, safety, and
fairness in the marketplace and workplace. Current principal issue areas include consumer fraud, food and
drug safety, fair labor standards, child labor, healthcare, e-commerce, financial services and
telecommunications. The league promotes consumer education through outreach to high school students and
provides information to consumers through publications, media outreach and multiple web sites.
National Council on the Aging
(NCOA)
L Street, NW, 4th Floor
Washington, DC 20036
202-479-1200
Toll free: 1-800-424-9046
TTY: 202-479-6674
Fax: 202-479-0735
E-mail: info@ncoa.org
www.ncoa.org
NCOA is the nation's first association of organizations and professionals dedicated to promoting the dignity,
self-determination, well being, and contributions of older persons
National Fraud Information Center/Internet
Fraud Watch
K St., NW, Suite 1200
Washington, DC 20006
Fax: 202-835-0747
www.fraud.org
NFC/IFW assists consumers with recognizing and filing complaints about telemarketing and Internet fraud. A
project of the National Consumers League, the hotline provides consumers with information to help them avoid
becoming victims of fraud and in reporting telemarketing and Internet fraud to law enforcement. Spanish-
speaking counselors available.
Northwest Regional Office
of Agriculture, Trade & Consumer Protection
3610 Oakwood Hills Pkwy.
Eau Claire, WI 54701
Toll free: 1-800-422-7128
TTY: 608-224-5058
Fax: 715-839-1645
E-mail: hotline@datcp.state.wi.us
www.datcp.state.wi.us
Public Citizen, Inc.
1600 20th St., NW
Washington, DC 20009
202-588-1000
E-mail: pcmail@citizen.org
www.citizen.org
A national, nonprofit membership organization representing consumer interests through lobbying, litigation,
research, and publications, Public Citizen represents consumer interests in the areas of product liability,
healthcare delivery, safe medical devices and medications, open and ethical government, and safe and
sustainable energy use.
Society of Consumer Affairs Professionals in Business (SOCAP)
675 North Washington St., Suite 200
Alexandria, VA 22314
703-519-3700
Fax: 703-549-4886
E-mail: socap@socap.org
www.socap.org
SOCAP provides training, conferences and publications to encourage and promote effective communication
and understanding among business, government and consumers; and to define and advance the consumer
affairs profession.
U.S. Public Interest Research Group (U.S.
PIRG)
218 D St., SE
First Floor
Washington, DC 20003-1900
202-546-9707
Fax: 202-546-2461
E-mail: uspirg@pirg.org
www.uspirg.org
U.S. PIRG is the national lobbying office for the state public interest research groups. The PIRGs are
consumer and environmental advocacy groups that address issues such as, bank fees, identity theft, credit
bureau abuses, clean air and clean water, right to know, campaign finance reform, and various other issues.
U.S. PIRG does not handle individual consumer complaints directly but measures complaint levels to gauge
the need for remedial legislation.
