BMW of North America, LLC
Customer Relations
300 Chestnut Ridge Rd.
Woodcliff Lake, NJ 07677-7731
201-307-4000
Toll free: 1-800-831-1117
Fax: 201-930-8362
www.bmwusa.com

Acura
Customer Relations Department
1919 Torrance Blvd. M/S 500-2N7E
310-783-2000
Toll free: 1-800-382-2238
Fax: 310-783-3535
www.acura.com

Alfa Romeo Distributors of North America, Inc.
7454 Brokerage
Orlando, FL 32809
407-856-5000
www.alfaromeo.com

American Honda Motor Co., Inc.
Honda Automobile Customer Service
1919 Torrance Blvd.
Mail Stop: 500 - 2N - 7D
Torrance, CA 90501-2746
310-783-2000
Toll free: 1-800-999-1009
Fax: 310-783-3273
www.honda.com

American Suzuki Motor Corp.
Customer Relations Department
PO Box 1100
Brea, CA 92822-1100
714-572-1490 (Motorcycle/ATV/Marine)
Toll free: 1-800-934-0934 (Automotive)
Fax: 714-579-1272 (Automotive)
www.suzuki.com

Aston Martin
Customer Relations Department
U.S. National Headquarters
One Premier Place
Irvine, CA 92618
949-341-5800
www.astonmartin.com

Audi of America, Inc.
Client Relations
2200 Ferdinand Porsche Drive
Herndon, VA 20171
Toll free: 1-800-822-2834
E-mail: auditalk@audi.com
www.audiusa.com

Buick
Customer Assistance Center
PO Box 33136
Detroit, MI 48232-5136
Toll free: 1-800-521-7300
TTY: 1-800-735-2900
www.buick.com

Cadillac
Customer Assistance Center
PO Box 33169
Detroit, MI 48232-5169
Toll free: 1-800-458-8006
TTY: 1-800-255-2683 (Toll free)
www.cadillac.com

Chevrolet
Customer Assistance Center
PO Box 33170
Detroit, MI 48232-5170
Toll free: 1-800-222-1020
TTY: 1-800-833-2438
Fax: 313-556-5108
www.chevrolet.com

Chrysler Group LLC
Customer Assistance Center
PO Box 21-8004
Toll free: 1-800-992-1997
www.chrysler.com

Dodge
See also: Chrysler LLC
Toll free: 1-800-992-1997
www.dodge.com

Ferrari North America Inc.
Corporate Office
250 Sylvan Ave.
Englewood Cliffs, NJ 07632
201-816-2600
Fax: 201-816-2626
www.ferrari.com

Ford Motor Company
Customer Relationship Center
PO Box 6248
Dearborn, MI 48126
Toll free: 1-800-392-3673
TTY: 1-800-232-5952
www.ford.com

GMC
Customer Assistance Center
PO Box 33172
Toll free: 1-800-462-8782
TTY: 1-800-462-8583
www.gmc.com

Hyundai Motor America
Consumer Affairs
PO Box 20850
Fountain Valley, CA 92728-0850
714-965-3000
Toll free: 1-800-633-5151
E-mail: consumeraffairs@hmausa.com
www.hyundaiusa.com

Infiniti
See also: Nissan
Consumer Affairs
PO Box 685003
Toll free: 1-800-662-6200
www.infiniti.com

Isuzu Motors America, Inc.
Owner Relations Department
1400 S. Douglass Rd., Suite 100
Anaheim, CA 92806
Toll free: 1-800-255-6727
www.isuzu.com

Jaguar Cars
Customer Relationship Center
555 MacArthur Blvd.
Mahwah, NJ 07430-2327
Toll free: 1-800-452-4827
Fax: 201-818-9770
www.jaguarusa.com

Jeep
See also: Chrysler LLC
Toll free: 1-800-992-1997
www.jeep.com/en

Kia Motors America, Inc.
Consumer Assistance Center
PO Box 52410
Irvine, CA 92619-2410
Toll free: 1-800-333-4542
Fax: 949-468-4805
www.kia.com

Land Rover
Customer Relationship Center
555 MacArthur Blvd.
Mahwah, NJ 07430
Toll free: 1-800-637-6837
Fax: 201-760-8514
www.landroverusa.com

Lexus
A Division of Toyota Motor Sales, U.S.A., Inc.
PO Box 2991
Mail Drop L201
Torrance, CA 90501-2732
Toll free: 1-800-255-3987
TTY: 711
Fax: 310-468-2992
www.lexus.com

Lincoln
PO Box 6128
Dearborn, MI 48121
Toll free: 1-800-521-4140
www.lincoln.com

Mazda North American Operations
Customer Assistance Center
PO Box 19734
Irvine, CA 92623-9734
Toll free: 1-800-222-5500
Fax: 949-727-6703
www.mazdausa.com

Mercedes Benz USA LLC
Customer Assistance Center
Three Mercedes Dr.
Montvale, NJ 07645
Toll free: 1-800-367-6372
Fax: 201-476-6213
www.mbusa.com

Mercury
See also: Lincoln
www.mercuryvehicles.com

Mitsubishi Motors North America, Inc.
Customer Relations
PO Box 6014
Cypress, CA 90630-0014
Toll free: 1-888-648-7820
www.mitsubishicars.com

Nissan North America, Inc.
Consumer Affairs Group
PO Box 685003
Toll free: 1-800-647-7261
Fax: 310-771-2025
www.nissanusa.com

Oldsmobile
Customer Assistance Center
PO Box 33171
Detroit, MI 48232-5171
Toll free: 1-800-442-6537
TTY: 1-800-833-9935
www.oldsmobile.com

Peugeot Motors of America, Inc.
Consumer Relations
Overlook at Great Notch
150 Clove Rd.
Little Falls, NJ 07424
973-812-4444
Fax: 973-812-2148
E-mail: customerservice@peugeotusa.net
www.peugeot.com

Pontiac
See also: PO Box 33172
Toll free: 1-800-762-2737
TTY: 1-800-833-9935
www.pontiac.com

Porsche Cars North America, Inc.
Customer Commitment
Owner Relations
980 Hammond Dr., Suite 1000
Atlanta, GA 30328
Toll free: 1-800-767-7243
www.porsche.com/usa

Saab Automobile USA
Customer Assistance Center
PO Box 33166
Detroit, MI 48232-5166
Toll free: 1-800-955-9007
www.saabusa.com

Saturn (GMC Corporation)
See also: GMC
Customer Assistance Center
PO Box 33173
Toll free: 1-800-553-6000
www.saturn.com

Smart USA
2555 Telegraph Rd.
Bloomfield Hills, MI 48302
Toll free: 1-800-762-7887
www.smartusa.com

Subaru of America, Inc.
Customer/Dealer Services
Subaru Plaza
PO Box 6000
Cherry Hill, NJ 08034-6000
Toll free: 1-800-782-2783
www.subaru.com

Toyota Motor Sales USA, Inc.
Customer Experience Center
Department WC 11
19001 S. Western Ave.
Torrance, CA 90501
310-468-4000
Toll free: 1-800-331-4331
TTY: 1-800-443-4999
Fax: 310-468-7814
www.toyota.com

Volkswagen Group of America, Inc.
Customer Relations
Hills Corporate Center
3499 West Hamlin Rd.
Rochester Hills, MI 48309
Toll free: 1-800-822-8987
Fax: 248-754-6504
www.vw.com

Volvo Cars of North America
Customer Care Center
One Volvo Dr.
PO Box 914
Rockleigh, NJ 07647
Toll free: 1-800-458-1552
Fax: 1-800-992-3970
www.volvocars.com

BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Blvd.,8th Floor
Arlington, VA 22203-1838
703-276-0100
Toll free: 1-800-955-5100
TTY: 703-276-1862
Fax: 703-525-8277
E-mail: info@cbbb.bbb.org
www.bbb.org

Third-party dispute resolution program for automobile manufacturers.

DOT Auto Safety Hotline
Office of Defects Investigation
1200 New Jersey Ave., SE
NVS-216
Washington, DC 20590
Toll free: 1-888-327-4236
TTY: 1-800-424-9153
Fax: 202-366-1767
www-odi.nhtsa.dot.gov/contact.cfm

Consumers can contact the DOT Auto Safety Hotline to report safety defects in vehicles, tires, and child safety seats. Information is available about air bags, child safety seats, seat belts, and general highway safety. Consumers who experience a safety defect in their vehicle are encouraged to report the defect to the Hotline in addition to the dealer or manufacturer.

International Association of Lemon Law Administrators
89 Annabessacook Dr.
Winthrop, ME 04364
207-377-8752
www.TheLemonLaw.org

This organization supports and promotes government agencies that administer motor vehicle warranty and related laws, through consumer and industry education and other intergovernmental activities.

Motorist Assurance Program
201 Park Washington Court
Falls Church, VA 22046
703-532-2027
Fax: 202-318-0378
E-mail: map@motorist.org
www.motorist.org

MAP accredits those auto repair shops that apply and follow industry developed standards for inspecting vehicles as well as meet other requirements. MAP handles inquiries/disputes between accredited shops and customers and offers information to consumers about how to locate a repair shop how to talk to a technician and how to work successfully with auto repair shops.

National Automobile Dealers Association
AUTOCAP
8400 Westpark Dr.
McLean, VA 22102
Toll free: 1-800-252-6232
E-mail: nadainfo@nada.org
www.nada.org

NADA is a third-party dispute resolution program administered through the National Automobile Dealers Association. The national office makes referrals to state auto dealer associations.

National Institute for Automotive Service Excellence (ASE)
101 Blue Seal Dr. SE, Suite 101
Leesburg, VA 20175
703-669-6600
Toll free: 1-888-273-8378
E-mail: webmaster@ase.com
www.ase.com

ASE is an independent, national nonprofit organization founded in 1972 to help improve the quality of automotive service and repair through the voluntary testing and certification of automotive repair professionals. More than 424,000 ASE-certified technicians work in dealerships, independent repair shops, service stations, auto parts stores, fleets and schools. ASE publishes several consumer publications about auto maintenance and repair.

RV Consumer Group
PO Box 520
Quilcene, WA 98376
360-765-3846
Toll free: 1-800-405-3325 (Order Desk)
Fax: 360-765-3233
E-mail: rvgroup@rv.org
www.rv.org

RV Consumer Group is a nonprofit organization dedicated to the safety of recreational vehicles. This group is not aligned or affiliated with the RV industry. It offers books and memberships to help consumers with the selection of buying RVs.